User Interviews: How, When, and Why to Conduct Them

A user interview is a UX research method during which a researcher asks one user questions about a topic of interest (e.g., use of a system, behaviors and habits) with the goal of learning about that topic. Unlike focus groups, which involve multiple users at the same time, user interviews are one-on-one sessions (although occasionally several facilitators may take turns asking questions).

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A Cheatsheet for User Interview and Follow Ups Questions by Stéphanie Walter - UX designer & Mobile Expert.

When I prepare user interviews (or usability tests), I end up coming back to the same resources again. I decided to put them all in one single place. If you follow this blog, you know it's also kind of my " public bookmarks of resources" and "memos".

stephaniewalter.design

How to Conduct User Interviews

User interviews can be a great way to extract information from users for user experience understanding, usability understanding and ideation. They are cheap and easy to conduct and can be readily conducted by anyone who can ask questions and record the answers. Author/Copyright holder: Heinrich-Böll-Stiftung.

www.interaction-design.org

An Introduction to User Journey Map + PDF Templates by Stéphanie Walter - UX designer & Mobile Expert.

I do mentoring and coaching some startups at a WIDE (women in digital empowerment) event. The whole day was about helping them build a more user centered product and come up with a paper prototype of some of the features so that they can test it later.

stephaniewalter.design

Journey Mapping 101

Journey maps are a common UX tool. They come in all shapes, sizes, and formats. Depending on the context, they can be used in a variety of ways. This article covers the basics: what a journey map is (and is not), related terminology, common variations, and how we can use journey maps.

www.nngroup.com

A complete guide to user journey mapping

It's easy to develop tunnel vision when you're building a product. You spend a lot of time thinking about every little feature and every single process running under the hood. But that's not how your users interface with your product.

www.appcues.com

A Guide to Competitive Analysis for UX Design | Adobe XD Ideas

In the world of UX Design, competitive analysis is a critical part of the research process. Whether it's a babysitting app, fintech dashboard, or e-commerce site, understanding the landscape of solutions is crucial to the foundation of the solution you are designing.

xd.adobe.com

uxdesign.cc

A 5 Step Framework for Building Better Personas

Ask anyone about user personas, and they're going to give you one of two answers: They love them! They hate them with the white-hot passion of an exploding star! There is no in-between. I have a soft spot for personas. Through the years, I have watched my personas evolve beyond what I could have imagined.

dscout.com

Empathy Map Template: What is it & how to do empathy map planning

Empathy maps are visualization tools that allow you to articulate what you know about specific types of users. They are often considered a part of the design thinking methodology, and they empower you to create a shared understanding of user needs and help decision-makers with key judgement calls.

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Empathy Mapping: The First Step in Design Thinking

As UX professionals, it is our job to advocate on behalf of the user. However, in order to do it, not only must we deeply understand our users, but we must also help our colleagues understand them and prioritize their needs. Empathy maps, widely used throughout agile and design communities, are a powerful, fundamental tool for accomplishing both.

www.nngroup.com

Complete guide to user flows - your map to UX success

Imagine you're a builder, standing beside a foundation. Your boss hands you a bunch of bricks and a cement mixer and says "just build something cool with those...". No blueprint, no layout. How many houses have you been in where you had to enter through the bathroom, then out into the garage, into the bedroom and into the kitchen?

www.justinmind.com

The How (and Why) of User Flows

The ability to create and think in user flows is one of the most important skills in a UX designer's toolkit. What's a user flow? Why do we make one? 👩🏻‍💻 Increases our awareness of the user 🎯 Helps us focus on the user's tasks 🧱 Sets a foundation for other work ⚠️ Supports troubleshooting 👥 Improves team communication Great, and how do we make a user flow?

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The Design Sprint - GV

The sprint gives teams a shortcut to learning without building and launching. The sprint is a five-day process for answering critical business questions through design, prototyping, and testing ideas with customers. Developed at GV, it's a "greatest hits" of business strategy, innovation, behavior science, design thinking, and more-packaged into a battle-tested process that any team can use.

www.gv.com

The Guide to Wireframing - For Designers, PMs, Engineers and Anyone Who Touches Product. Free E-book By UXPin

User experience remains a priority for digital platforms and products. We will be taking a closer look at the power of wireframing and the examples, comparisons, frameworks, references and insights to help you better utilize wireframes in your product and development process.

www.uxpin.com

Perfect Your UX Design Process - A Guide to Prototype Design

The process of prototyping-from creating simple wireframes to testing fully functional mockups-is one of the most potent and powerful set of skills any designer can master. It's also fraught with peril in workplaces where the process is skipped in lieu of just "designing a prototype" as a simple deliverable to give to the next department to build.

www.toptal.com

The ultimate guide to prototyping

Prototypes are a UX designer's best friend. They provide an extensive list of benefits to product development teams, clients and users. Prototypes are a close replica of what the end result of a product will look like, usually without code. They incorporate most of the final UI design and interaction that the finished product will have.

www.justinmind.com

Usability Testing 101

Usability testing is a popular UX research methodology. In a usability-testing session, a researcher (called a "facilitator" or a "moderator") asks a participant to perform tasks, usually using one or more specific user interfaces. While the participant completes each task, the researcher observes the participant's behavior and listens for feedback.

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What is Usability Testing? (and What it Isn't) | Hotjar

Usability testing is all about getting real people to interact with a website, app, or other product you've built and observing their behavior and reactions to it. Whether you start small by watching session recordings or go all out and rent a lab with eye-tracking equipment, usability testing is a necessary step to make sure you build an effective, efficient, and enjoyable experience for your users.

www.hotjar.com

Card Sorting 101 - Comprehensive Card Sorting Guide | Optimal Workshop

Throughout this 101, we'll illustrate how card sorting works with a project we created for this purpose. Our fictional news website The Wellington Daily is a magazine-style website that combines the latest news with opinion pieces and musings on culture and the future.

www.optimalworkshop.com

How to Conduct An Effective Card Sort: A Comprehensive Guide

Card sorting is excellent for understanding mental models and how people categorize information. It also serves as a way to visualize the skeleton of a website or app. However, as with many qualitative user research techniques, many questions arise when creating one. Card sorting can be an extremely subjective process.

dscout.com

28 Tips for Creating Great Qualitative Surveys

8 Summary: Qualitative surveys ask open-ended questions to find out more, sometimes in preparation for doing quantitative surveys. Test surveys to eliminate problems. Qualitative surveys ask open-ended questions to find out more, sometimes in preparation for doing quantitative surveys. Test surveys to eliminate problems. Sooner or later, most UX professionals will need to conduct a survey.

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Heuristic Analysis for UX: How to Run a Usability Evaluation

Design is an investment, not an expense. At the risk of stating the obvious: It's not enough to design a nice-looking product; it also has to be usable, and if you are to extract the largest ROI from a product, its usability - which generally refers to ease-of-use - takes on a vital importance.

uxdesign.cc

Heuristic Analysis for UX - How to Run a Usability Evaluation

Read the Spanish version of this article translated by Yesica Danderfer Design is an investment, not an expense. At the risk of stating the obvious: It's not enough to design a nice-looking product; it also has to be usable, and if you are to extract the largest ROI from a product, its usability-which generally refers to ease of use-takes on a vital importance.

www.toptal.com

dscout.com

Diary Studies: Extending your UX research

Experience design expert Jodie Moule explains exactly what a diary study is and provides us with pro tips about how to run one successfully.-- Can't get enou...

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Design Systems Handbook

This book guides readers through best practices around planning, designing, building, and implementing a design system, with insights and first-hand experiences from experts who have gone through the journey. Available in ePub, PDF, audiobook and print formats. 01 Introducing design systems Marco Suarez covers basics of component-based design, misconceptions, and enabling design at scale.

www.designbetter.co

Starting a design system in a start-up

In order to get a bird's eye view of all the use cases we need to cater to, it is important to audit existing components in our product. Yes, every single component on every page. This is a crucial step albeit a tedious one. For this, we took screenshots and used Trello to organise them.

uxdesign.cc

Designing for accessibility is not that hard

Digital accessibility refers to the practice of building digital content and applications that can be used by a wide range of people, including individuals who have visual, motor, auditory, speech...

uxdesign.cc

Form design best practices

These best practices serve to provide a shorthand when designing forms. Make sure to always keep in mind your context to determine the best presentation. Like most things in design, there are often exceptions to best practices. Here are the form elements I created to illustrate concepts in this article.

medium.com

Web Form Design: UX Strategies and Best Practices

Become an expert in the intricate process of building a website form whose UX delights customers and increases conversions.

elementor.com

An Excellent Beginner's Guide To Information Architecture

If you've heard about UX design, you've probably come across information architecture, or as it's often written for short 'IA'. Maybe you're attracted to IA because you enjoy solving problems, or you have a natural talent for organizing complex information in a clear and logical way. The world certainly needs information architects.

careerfoundry.com

The Comprehensive Guide to Information Architecture

As a standard part of the UX process, designers create information architecture when building products. Defining every avenue and path that users can take through an app or website, information architecture is much more than just a sitemap to show what page leads where.

www.toptal.com

Improve User Onboarding with Jobs-to-be-Done Insights

A great onboarding experience is one that proves to new users that your product will help them do the job that they want. To put it another way, the ideal onboarding experience is a short, easy and frictionless path to finding value. Of course, many products have unavoidable complexity.

www.intercom.com

What is User Onboarding? | Pendo.io

User onboarding is the process by which new users become proficient in an application. User onboarding encompasses the initial experience in the application, online or offline training, goal-setting, and the organization's customer success process. Onboarding happens whether the experience is curated or not. Companies that prioritize the onboarding experience can make their users proficient much more quickly.

www.pendo.io

5 Examples of the Best User Onboarding Experiences

Product teams put a lot of time, thought, research, and effort into creating clever products that meet vital user needs. Excited by the new product, many users download or otherwise engage with it. But sometimes, very few people convert from interested downloaders to active users.

userguiding.com

Miro Templates Library | Pick from 200+ Templates

Try our ready-made templates to help your team collaborate more quickly and efficiently. Discover the proven workflows, projects, and frameworks of the Miro community - or publish your own! More templates from the community Discover the proven workflows, projects, and frameworks of the Miro community - or publish your own!

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